TABLE OF VIOLATIONS AND SANCTIONS

Non-compliance with regulations on uniform and professional appearance. (Including behaviors such as: wearing incorrect uniform; dirty or torn uniform; failing to present the Service Provider ID number upon request).

Violation of basic work procedures (failing to call and confirm with the customer before departing; not updating status correctly on the Application).

Brokering or transferring Work Orders to other technicians (within or outside the system) to perform on one's behalf.

Cancellation Fraud (intentionally not performing an accepted Work Order, or asking the customer to cancel for an unjustifiable reason).

Fraud in Service Performance (intentionally performing the wrong service or incorrect technical procedure for personal gain).

Financial Dishonesty (not collecting the correct amount shown on the application, not returning excess change to the customer). Misappropriation of high-value assets may result in Permanent Termination on the first offense.

Disrespectful Communication (using impolite, profane, crude language, or insulting customers or Vua Thợ staff). If the act causes severe consequences, Permanent Termination may be applied on the 1st offense.

Discrimination (refusing service or using derogatory language/actions towards customers based on race, religion, gender, or region).

Violation of Privacy (unauthorized photography or filming of customers or their private residence; disclosing customer's personal information to third parties).

Violation of labor safety regulations (not using protective gear, performing dangerous actions that could harm oneself or the customer). If the act causes severe consequences, Permanent Termination may be applied on the 1st offense.

Harassment, Threats, or Assault (sexual advances, sexual harassment, verbal or physical threats, physical assault against a customer).

Causing injuries or harming the health of the customer due to negligence during service execution. If the act causes severe consequences, Permanent Termination may be applied on the 1st offense.

Use of Stimulants (consuming alcohol, beer, or other prohibited substances during the performance of a service).

Low Average Star Rating: The average star rating (based on the last 50 reviews) falls below 4.6 stars.

High Cancellation Rate: The rate of cancellations initiated by the Service Provider exceeds 15%. Only applies to cancellations without a justifiable reason accepted by Vua Thợ.

Soliciting or demanding off-the-book fees: Asking or suggesting that the customer pay extra fees not included in the finalized quote on the application.

Poor Workmanship Quality: Performing work with incorrect techniques or specifications, leading to damages or requiring multiple warranty claims/re-dos. Applied based on verified complaints from customers.

Using fraudulent documents or information to register or verify an account.

Violation of account regulations: Registering more than one Service Provider account, or sharing, leasing, or selling an account for others to use. Operating under another person's account may result in Permanent Termination on the 1st offense.

Abuse of promotional programs or bonuses (creating fake Work Orders, colluding with other users for personal gain).

Use of fraudulent software (using applications or tools to interfere with the Vua Thợ system to gain an unfair advantage).

Engaging in off-platform transactions (accepting a Work Order on the application but then canceling it to deal privately with the customer to evade platform fees).

Non-cooperation with Vua Thợ (refusing to provide information or documents when requested; displaying an uncooperative or defiant attitude towards Vua Thợ support staff).

Spreading false information that negatively affects the reputation of Vua Thợ, other Service Providers, or customers on media or social networks.

Advertising for competitors during the performance of a Vua Thợ Work Order.

Failure to participate in mandatory training or briefing sessions as required by Vua Thợ.

Possessing, transporting, using drugs, alcohol, beer, stimulants, and other illegal activities; using alcohol, beer, tobacco, or stimulants while providing services to customer.

Committing illegal acts, including but not limited to: causing injuries, verbal harassment, sexual assault, coercion, murder, kidnapping, threats.